Good Morning,
I am needing assistance with the following two discussion questions. This is graduate school, and use apa format. Please answer the question in detail and correctly.
CHAPTER 8
Why is it challenging to innovate, design, and develop services? As a customer or employee, have you witnessed any service innovation or design effort in a health care organization? Elaborate.
CHAPTER 10
Describe the physical environment of your favorite restaurant in terms of the three categories of servicescape dimensions: ambient conditions; spatial layout and functionality; and signs, symbols, and artifacts.
This is the link to accesses the book.
